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Blocking and Tackling

I was speaking with a colleague from Finance about Customer Service: yep – Finance … Customer service. She was remembering how her father had his own company and how they (the kids) were well trained on how to answer the phone politely and with respect and how her mother would be in the middle of […]

Contract Renewal Strategy?

Free Agency took on a whole new meaning lately. Did not Amazon re-define the way we see books? Did not Google re-define the way we see information? Did not Michael re-define the way the game is played? Introducing Lebron James – re-defining the way we attract and retain top […]

Room To Become Remarkable

Some great quotes from Seth Godin (http://sethgodin.typepad.com/) are circulating on the web and one in particular struck me surrounding the room that great people need to become remarkable.

I was discussing the characteristics of “greatness” with a CEO last night and the two concepts collided as a reminder to me the importance of harvesting intellectual horsepower.

He […]